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--- beampro_tutorial [2016/12/21 16:26] – dwallace
+++ beampro_tutorial [2016/12/22 17:46] (current) – [BeamPro Telepresence Robot] dwallace
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 **Keywords:** BeamPro, Telepresence, Robot, Setup
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 The BeamPro is a high-class telepresence robot, intended for use in commercial and production environments. The BeamPro utilizes a WiFi connection to allow a user to control the BeamPro remotely, casting their audio and video to the BeamPro's peripherals.
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 ===== Setup =====
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 ==== WiFi ====
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 Select the "WiFi Setup" menu, and then a screen similar to this one should appear:
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 Select the WiFi network that you would like to connect to, and enter the password. If the network is configured correctly, a green check-mark should appear beside the network.
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 Go through the setup for your microphone and camera settings, adjusting them to your desired values. Once you have completed this, you should land onto a login page that looks similar to the one below:
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 Here you will need to login with the credentials that you used to make your account. If your account has been verified and setup, then the login should go smoothly. Once logged-in, you should be directed to a screen that looks similar to the one below:
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 This screen is where you can choose which Beam you would like to use. For our purposes, we only have one. In order to use the BeamPro, simply press the "Beam In" button, and you will be connected to your BeamPro. Once you are connected, you are ready to start controlling your BeamPro!
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 ===== Control =====
-Coming soon...
+Below is a video tutorial on how to use the Beam App to control your BeamPro.
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+===== Troubleshooting =====
+When setting up the BeamPro, you may run into some hardware and software issues. This section should serve as a guide for how to fix these potential problems.
+==== BeamPro Display ====
+{{ dylanw:beamproboard.jpg?800 }}
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+This is a hardware problem that may occur with the BeamPro, and could have multiple causes. The first thing you will want to ensure that the power connector for the top portion, circled in **Pink**, is connected properly. Once you have ensured this, you will want to **Reset** the board using the button circled in **Green**, and then **Boot** using the button circled in **Blue**. If at anytime the main power button on the back stops working, you can use the **On/Off** button circled in **Red** to turn the robot on and off.
+==== WiFi Connection ====
+When setting up your BeamPro, you may run into difficulty with the WiFi connection. In order to fix this, ensure that you have a suitable network, as described below:
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+{{ dylanw:beamprowifirequirements.jpg?800 }}
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+Ensure that your network fulfills all of these requirements, and that you are entering the correct password for your network. If you run into further problems, please contact your Network Administrator.
+==== Beam App ====
+When trying to control the BeamPro, it is possible to have difficulty setting up and using the Beam App.
+First, make sure that you have properly registered your account, and have gained access to your BeamPro.
+Once you have confirmed this, ensure that you have the latest version of the Beam software. If you are using the Google Chrome app, the connection may be unstable, so this is not recommended. If you are using the Beam App on a mobile device, make sure that you are connected to WiFi, as even LTE speeds are not high enough for proper response time with the BeamPro.
+Once you have confirmed all of these, your Beam App should be running properly.